![]() As many of our center employees are from Houston and the surrounding areas, we showcase that hometown pride with video walls displaying the city’s neighborhoods, landmarks and sports teams.ĪT&T is committed to this city, and the call center is one aspect of our investment. They can enjoy a wellness area, a fun plex with video games and game tables and WOW rooms with TVs to experience our products and services. Our employees work hard and play hard, so we made sure to include some special spaces for them recharge. Other benefits include career advancement in the centers, attendance flexibility and on-site security and escorts, especially during evening hours. Center employees learn about tax tips, stress management, developing a professional presence, etc. “Living Your Best Life” is an initiative designed for personal and professional growth, with four pillars – financial, emotional, career and physical fitness. It’s imperative to support our team’s professional development, so this center offers a variety of programs to enhance our employees’ lives and careers. When it comes to providing the best customer service, our employees are our biggest strength. We’ve also had the opportunity to bring in locals who are passionate about customer experience and are excited to see this team and center flourish.” “When planning and designing this location, we put a lot of thought and care into how we could make it a place employees could serve our customers well. “We’re proud our 500-plus center employees can call this location their new work home, said Jamie Barton, AT&T executive vice president of sales and service centers. This center supports customers with multiple AT&T products and services. Our modern call center includes technology – meeting rooms with digital whiteboards, teleconferencing, mobile coaching stations, among others – that gives employees the tools and training they need to help our customers. This facility is part of our continuous efforts to elevate customer interactions, boost employee experiences and engagement and give back to the communities where we live and work. Today, AT&T* unveiled our new 69,000 square-foot call center in the Alief community of Houston.
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